Frequently Asked Questions (FAQs) – Zehera

We’ve put together answers to some of the most common questions our customers ask.

1. What type of products does Zehera sell?

We specialize in women’s ethnic and western wear, including sarees, suits, kurtis, gowns, and more.

2. Do you sell only women’s wear?

Yes, Zehera is focused only on women’s ethnic and western fashion.

3. How can I place an order?

You can place your order directly through our official website by selecting your favorite product, size, and completing checkout.

4. Do you offer Cash on Delivery (COD)?

Yes, we provide COD across India for your convenience.

5. Do you charge for shipping?

1. Orders ₹999 and above: Free shipping.
2. Orders below ₹999: Standard shipping charges apply (visible at checkout).

6. How long does delivery take?

We deliver across India within 4 to 7 business days.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking ID via WhatsApp/Email/SMS.

8. What if my order is delayed?

Sometimes delays can happen due to courier or external reasons. If your order is delayed, you can contact us on WhatsApp or email for assistance.

9. What if I receive a defective or wrong product?

If you receive a defective or incorrect product, you are eligible for a 100% free refund, provided you request it within 2 hours of delivery with an unboxing video.

10. Can I return or exchange if I order the wrong size?

Yes, you can request a replacement within 3 days, but shipping costs will be paid by the customer.

11. How do I request a refund or return?

You can contact us on WhatsApp (+91 7000034816) or email us at support@zehera.com.

12. Is an unboxing video mandatory for refunds?

Yes, an unboxing video is required to process any refund requests.

13. Can I cancel my order?

You can cancel your order within 12 hours of placing it, provided it has not yet been shipped.

14. Do you ship outside India?

Currently, we only ship within India.

15. What payment methods do you accept?

We accept Cash on Delivery (COD), UPI, Debit/Credit Cards, and Net Banking.

16. Are there any hidden charges?

No, there are no hidden charges. The final amount at checkout is what you pay.

17. What sizes do you offer?

We provide a range of sizes depending on the product. Please check the size chart before ordering.

18. What if my size is out of stock?

You can contact us, and we’ll let you know when it becomes available again.

19. Do you offer gift packaging?

Currently, we do not offer gift packaging, but we are working on adding this service soon.

20. How do I know my order is confirmed?

You will receive an order confirmation email/WhatsApp message right after successful order placement.

21. Can I change my delivery address after placing the order?

Yes, you can update your address before shipping by contacting us immediately.

22. Do you have a physical store?

No, Zehera is an online-only brand.

23. How can I contact customer care?

You can reach us via WhatsApp: +91 7000034816 or Email: support@zehera.com.